Full IT Support Service is designed for customers who want to focus on their core business and do not want to manage their IT infrastructure.
With our full IT support service, we take full responsibility of our customer’s total IT requirements, ranging from the network cabling to the client PCs to the management and uptime of the redundant IT infrastructures. We will provide support for the IT equipment on a daily basis, either through on-site support or remote support.
Some of the features on how we do it:
• Incident tracking – We track your problems, and update them as we go along. This ensures a transparency of issues arise with IT
• Proactive management – Our monitoring tools will alert us of possible problems before disaster struck
• Customer first – Ensuring a satisfactory service always means that customer is our priority
• Capable engineers – We deploy only talented staff to support our customer to ensure a timely resolution
• Flexible service offering – we customize our support to tailor to your business
• And a range of other complimentary services to meet all the demands of dynamic businesses